Got questions related to operation of The Golden Section Labs
products? How can we help you?
- Make sure you are doing things in a right way. We all make
mistakes sometimes: just be attentive.
- Check out the help file: it may already contain an answer to
- Visit GoldenSection Notes
Internet homepage at /. You may find a new version of
GoldenSection Notes there. We are
trying to release new versions of the program on a regular
If you still have problems with GoldenSection Notes, or if you have questions or
any comments, please contact us from the technical support service
section of our site at /en/support/. Make sure
you specify a valid e-mail address for feedback. We are very
interested in getting your questions, comments on program
improvement, bug reports, etc.
Furthermore, you can use this section to do the following:
While reporting a bug/problem, please specify the following
- Ask questions related to the purchase of the program: questions
regarding the status of your order, sales terms, lost registration
keys, pricing and discount information, etc.
- Web-server support (comments on this website, reporting dead
We will try to help you as fast as possible (usually - within 1-2
- Is the problem reproducible? If so, how?
- Which Windows version do you use? (Windows 95, 98,
ME, NT 4.0, Windows 2000, Windows XP)
- What version and build number of GoldenSection Notes do you use? To get this
information, select the Help | About GoldenSection Notes...
item in the main menu.
- If you get a dialog box informing you of an error
that has occurred, please send us (to firstname.lastname@example.org) the
errors.log file located in the program folder.
Your comments and suggestions are very valuable since they help us
make GoldenSection Notes a better
product that suits all your needs. Many functions of GoldenSection Notes and significant parts of its
interface appeared thanks to comments of our users. Thus, if you
have a good idea concerning a new program function or a way to
optimize the program, please let us know by sending a message from
the feedback section: /en/feedback/.
If you want to be updated on changes/enhancements in GoldenSection Notes or want to receive
additional information about our products, company news and new
databases, you can subscribe to corresponding mailing lists. To do
this, go to our site's section at / and fill in the
Subscribe to mailing lists form:
At any time you can unsubscribe from the selected mailing list or
modify this list's settings by selecting the Change
subscription option in the above-mentioned form. In addition,
to subscribe to a mailing list which is used to notify users of
GoldenSection Notes updates, select
Information about Updates... in the Help menu. As far
as we are concerned, we guarantee that your e-mail address will not
be redistributed to any parties or used improperly.
Visit GoldenSection Notes homepage
at / to download the latest version
of the program and find out detailed information about new features
of GoldenSection Notes.